While artificial intelligence and other emerging technologies are quietly transforming psychiatric care, families navigating serious mental illness remain almost entirely in the dark. A new book, Connected Care: A Practical Guide to Technology for Serious Mental Illness, by Nicole Drapeau Gillen, aims to change that. Published on Amazon, it is the first book to organize the rapidly expanding world of mental health technology into a practical, accessible guide written specifically for caregivers and families—not clinicians, not researchers, but the people sitting across from someone with schizophrenia, bipolar disorder, or a related condition who need to know what exists and how to use it.
Gillen is herself one of those people. Her daughter has serious mental illness. When her first book—Schizophrenia & Related Disorders: A Handbook for Caregivers—became an Amazon best seller, she understood that the demand came from a community that had been systematically underserved. Connected Care is her answer to the second gap she found: not the diagnosis itself, but everything technology offers after it. According to Dr. Akira Sawa, Director of the Johns Hopkins Schizophrenia Center, "Connected Care successfully fills the potential gap between them with language that families can actually act on, without sacrificing accuracy. This is the kind of resource that belongs in the hands of every family and everyone involved in mental healthcare."
Serious mental illness—including schizophrenia, schizoaffective disorder, and bipolar disorder—affects an estimated 14 million Americans. Their families and caregivers number in the tens of millions more. Yet until now, no single resource has organized the rapidly expanding world of mental health technology into a practical guide for the people who need it most. Connected Care delivers over 42 vetted digital tools, 60 pharmaceutical portals across 16 companies, six types of financial assistance programs, ten AI use cases in psychiatric care, and 19 practical checklists—all explained in plain language.
Most health technology books are written for clinicians or technology professionals. Connected Care is written for the caregiver at 2 a.m. who just Googled 'my son won't take his medication' for the 40th time. Key areas the book addresses include pharmaceutical patient assistance programs and co-pay portals that can reduce or eliminate the cost of psychiatric medication, passive sensing apps and wearable devices that can detect behavioral shifts preceding a relapse, AI tools already being used inside psychiatric care, FDA-cleared prescription digital therapeutics, telehealth platforms, legal rights technology such as psychiatric advance directives, and how to fight insurance denials—a process that occurs at rates 85% higher for mental health claims than comparable medical claims.
"The mental health system was not built for families. But technology has quietly created a parallel system that families can use to get better care, save money, and prevent the next crisis. Most families have no idea any of it exists," said Gillen. Connected Care also addresses a health equity crisis inside the mental health crisis, covering AI algorithmic bias, multilingual telehealth platforms, culturally competent care resources, and financial programs for underserved populations. Maria Case, founder of Kompashion and a NAMI National Speaker, noted, "My family spent ten years searching for answers for my mother's schizophrenia—ten years of wrong doors, language barriers, and a system that wasn't built for us. I wish Connected Care had existed then."
Nicole Drapeau Gillen is a writer, advocate, and caregiver. Her first book, Schizophrenia & Related Disorders: A Handbook for Caregivers, has sold thousands of copies and remains one of the only practical guides written for SMI caregivers by a caregiver. Connected Care is her second book, available on Amazon in print and digital formats. More information can be found at ResourcesForSMI.com.
