DATAGROUP has been awarded the contract for Dataport AoR's User Help Desk following a public bidding process, the company announced today. Dataport, one of Germany's leading IT service providers for public administration, supports federal states and municipalities in digitalizing administrative services. The contract, valued in the double-digit millions, has a term of five years.
Under the agreement, DATAGROUP will manage the User Help Desk as part of Dataport's first-level support, handling up to 30,000 calls and 25,000 tickets per month. The services will support users in government agencies, administrative bodies, and public institutions, ensuring reliable operation of digital workstations and processes.
The procurement process emphasized scalable flexibility, reliable handling of high inquiry volumes, and consistent service quality. DATAGROUP’s structured and practical solution concept, combined with an economically attractive bid, impressed the procurement committee. Key factors included a robust operational concept, proven experience in comparable projects, and long-standing public sector expertise.
“The digitization of public administration requires high-performance IT structures and reliable background services,” said Andreas Baresel, CEO of DATAGROUP. “Going forward, Dataport and we will be united by the shared mission of reliably supporting digital workplaces and administrative processes for numerous users. The fact that we were able to prevail in this demanding procurement process confirms our expertise in the public sector and our experience in operating highly scalable service organizations.”
Andreas Reichel, Chief Technology Officer at Dataport, added: “For us, it was crucial to find a partner who could not only handle high service volumes but also ensure both service quality and support for our ongoing technological development. DATAGROUP impressed us with its experience in the public sector, its operational concept, and its clear focus on sustainable service quality.”
With this contract, DATAGROUP gains a significant new client in the public sector, underscoring its expertise in high-volume service desk services. The company, which employs approximately 4,000 people across Germany and the Netherlands, provides IT infrastructure and business application services through its CORBOX product. The win aligns with DATAGROUP's growth strategy, which includes organic expansion and acquisitions.
Further details about the contract and DATAGROUP's services can be found at www.datagroup.de.
