BridgeInteract, a healthcare technology company that unifies patient portal, intake, payments, scheduling, clinical and social-needs screening, and communication inside the electronic health record (EHR), has completed a SOC 2 Type 2 examination. The independent audit, conducted by a licensed CPA firm, evaluated the company's controls over a recent reporting period, focusing on their operational effectiveness over time rather than a single point in time.
The SOC 2 framework, developed by the American Institute of CPAs, assesses service organizations against trust services criteria including security, availability, processing integrity, confidentiality, and privacy. BridgeInteract's report addresses the criteria most relevant to its platform, providing a comprehensive evaluation of its security posture.
This achievement is particularly significant for healthcare organizations that rely on BridgeInteract to handle sensitive patient data. Unlike a Type 1 report, which only reviews whether controls are properly designed at a specific date, a Type 2 report tests whether those controls operated effectively throughout the entire reporting period. This distinction is crucial for providers evaluating vendors, as it offers a track record rather than a mere snapshot.
“We built BridgeInteract to protect sensitive information at every step,” said John Deutsch, CEO of BridgeInteract. “A Type 2 examination means an independent firm watched our controls work over months, not on one convenient day. That is the standard our customers deserve, and it is the standard we hold ourselves to.”
The examination reflects BridgeInteract's approach to security across its platform. By replacing multiple fragmented systems with a unified patient intake and payments platform built on discrete EHR integration, patient information flows directly into structured chart fields, reducing the number of systems handling data and thus minimizing potential points of exposure. This consolidation is exactly why independent verification is paramount.
As BridgeInteract's footprint expands, spanning patient portal and mobile access, intake, scheduling, insurance eligibility, payment processing, social-needs screening, and secure messaging—all integrated with the EHR—the importance of robust security measures grows. An independent, multi-month examination provides the assurance that these integrated capabilities maintain high security standards.
BridgeInteract also complies with ONC Certification Criteria for Health IT, maintains a HIPAA-compliant environment, and meets Canada's PIPEDA requirements for its Canadian clients. The full SOC 2 report is available to prospective clients under NDA.
Security at BridgeInteract is not a one-time achievement. Every new capability, from payments to screening to messaging, is built and tested against the same rigorous standards validated in this examination. The company also engages independent security firms throughout the year for additional third-party testing and auditing, reinforcing its ongoing commitment to security.
For healthcare organizations, this certification provides confidence that BridgeInteract's platform meets high security benchmarks, allowing them to focus on patient care while ensuring data protection.
