A2Z Cust2Mate Solutions Corp. (NASDAQ: AZ) released new consumer research that highlights a substantial gap between what shoppers expect from supermarkets and what they believe stores currently deliver. Based on a survey of 1,600 consumers across the United States, France and Italy, the report found that 60% of respondents view fast, hassle-free shopping as highly important, but only 36% believe supermarkets consistently provide that experience. Similar gaps were identified for pricing transparency, timely promotions and rewards, and other digitally influenced shopping expectations.
These shortcomings have tangible business impacts, according to the company. The survey found that 46% of consumers have missed eligible promotions, 45% abandoned purchases because pricing or discounts were unclear, and 32% left stores due to long checkout lines. These findings underscore the importance for retailers to bridge the gap between consumer expectations and actual in-store experiences. The survey also revealed strong interest in smart shopping carts, with nearly half of respondents saying they would be very or extremely likely to use technology that helps track spending, locate products, receive discounts and speed checkout. This presents a clear opportunity for retailers to improve customer engagement and loyalty by adopting such innovations.
A2Z Cust2Mate Solutions Corp. makes in-store retail smarter by connecting retailers, brands, and shoppers at the Smart Cart. Cust2Mate transforms everyday shopping carts into AI-powered, connected commerce platforms that elevate the in-store experience, turning each visit into a seamless, personalized, and rewarding journey. The Smart Cart platform helps retailers and brands grow revenue through targeted retail media and real-time shopper engagement at the moment purchase decisions are made. It delivers actionable, real-time data that provides full visibility into in-store shopper behavior and decision-making. With its modular, state-of-the-art technology, Cust2Mate enables retailers to increase revenue, optimize store operations, and mitigate loss across their chains at scale.
For more information, the full press release is available at https://nnw.fm/x54vY. The latest news and updates relating to AZ are available in the company’s newsroom at https://nnw.fm/AZ.
